FAQ

The best essence of outsourcing was presented in the words of Henry Ford form 1923:

„If there is something that we can not do more efficiently, cheaper and better than our competitors, there is no point in doing it and we should hire someone to do it better than we do.”

Outsourcing, therefore, entails transferring tasks, projects and processes to an external company specializing in a given area of expertise.

In Business Support Solution, we deal with the outsourcing of services to the full extent, consisting of comprehensive services within the framework of a signed contract, as well as selected areas of outsourcing services. This choice allows us to tailor the range of provided services to meet the current needs of the client.

Yes. The size of the company does not matter. All you need to do is to allow us to examine your company’s processes diligently, and we will design a service tailored to the specifics and scale of your business.

The most important benefits of outsourcing include:

1. SAVINGS

Financial – cost reduction by up to 30%, e.g.:

• Reduction of costs related to employment (costs of remuneration, absences, holidays, taxes, training, recruitment etc.)
• Reduction of costs of maintaining a workplace (computers, business telephones, office equipment, including equipment depreciation)
• Savings resulting from the lack of the need to purchase and update computer software and new technologies
• Limiting the level of investment, because you pay for the service and do not invest
e.g. in the infrastructure of the accounting and tax department
• Relieving the company from the need to develop know-how in a field that is not its core competence
• Savings related to the maintenance of office space, or the release of office space for other use, e.g. to expand the sales department

Time – related to, among others, handling tax inspections, audits and the time-consuming and costly process of recruitment of specialists

Resources - unlocking resources and company’s potential allows you to focus on strategic tasks and “core business” of the company

2. QUALITY

• Access to expert knowledge, operational tools, technological innovations as well as the support of highly qualified specialists
• Process optimization

3.SAFETY

• Limiting the risk related to the need to interpret regulations, taking over the risk related to the possibility of errors (mandatory and additional liability insurance)
• Ensuring the continuation of the company’s operations by guaranteeing human resources – continuity of the service
• Increased security and confidentiality of data, making the company independent of people who have direct access to classified information, data protection.

Outsourcing is a way to more effectively control your business… yourself.

How to do it?

• Make proper definition of outsourced processes to be able to control their efficiency and quality,
• Monitor the actual state and implementation of pre-established goals
• Always write down the scope of responsibility in the contract
• Set Key Performance Indicators (KPIs) to control not only mileage but also process quality

• While choosing the service provider – follow the quality of customer data security systems (read references)
• Set a security policy (sensitive data, ordinary data and include them in the contract)
• Check the security systems for data protection in your own company
• Create a sealed communication channel

Key Performance Indicators Key Performance Indicators are financial and non-financial indicators that allow you to control not only the course, but also the quality of outsourcing. They are a key element of the outsourcing agreement.

The basic principles of KPIs that you have to remember when determining them:

• They are measurable
• They are understandable for both parties
• They have a simple form of communication
• They are compatible with the quality assessment system of outsourcing services provided
• They can be easily communicated 

It is a service agreement (Service Level Agreement) that defines the scope of services provided, obligations of the parties, liability and rules of remuneration. The more precisely it is written, the greater is the sense of security of the client and his assurance of full control. A well-worded agreement is one that dispels the client’s original concerns and suits all his needs.

• The start and end date of the contract, 
• The scope of services provided,
• Service implementation schedule, 
• KPIs, 
• Remuneration for services, 
• Responsibilities,
• The division of responsibilities of the parties, 
• Contractual penalties, 
• Term of notice, 
• Records about ensuring security and confidentiality of data provided in outsourcing.